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Frequently Asked Questions Q: Is Encapsulation safe for my children / pets?A: Yes! Our products contain only natural ingredients. In fact, the only chemical needed to be listed on the MSDS sheet is Isopropynol Alcohol, which immediately evaporates anyway! Q: I usually send my orientals out to be cleaned, and it's very expensive. How can you safely and effectively clean them in my home if they cannot? A: An excellent and logical question. First of all, over
90% of carpet cleaners utilize the truck-mounted hot water extraction
method. When they fill their 250 gallon solution tank in the morning
they superheat the water to well over 200 degrees and add high-alkaline
detergents primarily designed to clean synthetic fibers. A steam
cleaner can cause great damage to wool carpet with their system,
and often do. What many companies will do is bring the carpet to
their plant and clean it with a different set of chemicals, albeit
still with very hot water. Some companies actually have special
machines that launder the orientals under controlled conditions.
The reason it is so expensive is because of pick up and delivery
charges in combination with the actual charge for in-plant area
rug cleaning, which averages around $1.00 a square foot, according
to industry statistics. Q: Encapsulation sounds great, but it also sounds expensive. How much do you charge? A: Using Encapsulation not only benefits your carpet,
but your wallet as well. Because we don't have a Large Van with a
built in vacuum and heating mechanisms (which run up to 100K each!)
we have much lower costs. You may still find some one out there that
will do it cheaper, but remember, you WILL get what you pay for.
Watch out for the classic costing "per room". This usually
doesn't included any spot removing, minor furniture moving or even the
proper chemicals needed to clean the carpet effectively. Q: I recently hired a steam cleaner and after he treated some spots, and a day or two later the spots were gone but were replaced with these ugly brownish rings that look worse. What happened? A: This is probably browning, which occurs from over wetting the carpet and wetting the backing with super hot water and aggressive chemicals. The synthetic binders and resins that hold the carpet together cannot withstand large amounts of saturation with extremely hot water. Also, most carpet warranties are voided when a carpet is cleaned with a chemical solution that exceeds 9.9 on the pH scale. You may have just had all your warranties voided by the steam cleaner you hired. This browning problem is very common and can be reversed by an educated professional armed with the right chemicals and the know-how to apply them. Clean Carpet & Upholstery, Inc. has achieved tremendous success reversing browning problems in carpeting. Q: I had my carpet cleaned professionally and the carpet was all wavy afterwards. The cleaner said it would settle down in a couple of days, but in actuality, I had to hire an installer to come re-stretch the carpet to get rid of the waves. What caused this? A: This is permanent damage caused by over wetting and overheating the carpet (also known as De-lamination, the glue backing of the carpet has been destroyed). While re-stretching probably hid the visible problem, what happened is the backing stretched and lost a good percentage of its useful life expectancy. Your carpet has lost density and resiliency. The next thing that will happen is traffic lanes will become more pronounced and it will continue to become loose and wavy in the future, (like a waistband that has been overstretched). This is one of the many reasons Clean Carpet & Upholstery, Inc. does not use steam cleaning as our primary method. Q: How do you clean upholstery? Furthermore, why is your method safer and more effective, as you claim? A: We use the same method on furniture that we use on carpeting. We encapsulate the upholstery with a special Pad Driver, designed to be soft and gentle, yet agitative enough to clean. It's safer because we don't saturate the furniture with water like the steam cleaning method does. A steam cleaner will inject water sometimes several inches into the foam cushions, which promotes mildew, fabric crocking and shrinkage, and weakens the seams and stitching. Extremely soild furniture may need a water extraction process, wich we do offer. (Please note: certain fabrics cannot tolerate water, but must be dry cleaned). Q: I don't live anywhere near Leominster....are you going to charge extra for extended travel time to my home? A: No. We are a niche business. We understand that we won't
be in business long if we try to make a living within the immediate
area in which we live. Q: Why aren't you listed in the Yellow Pages? A: A large part of our advertising focuses upon the need to educate our customers about our process and how it compares to the more commonplace steam cleaning method. We don't believe the Yellow Pages gives us the opportunity to properly tell our story. (At least not at a price we are willing to pay!) Q: What about dry chemical methods? Aren't they better than steam cleaning? A: Well, yes and no. Dry chemical methods are safer than steam cleaning, but generally do a poor job of soil removal, tend to be expensive, and usually leave behind a lot of residue. We don't endorse them as viable options. If you really don't want to try Clean Carpet & Upholstery, Inc., then hire a reputable steam cleaner instead. At least they'll get the dirt out! Q: Steam cleaning can't be as bad as you say if over 90% of the professionals in Massachusetts use it as their method of cleaning. How do you justify your accusations? A: First of all Steam Cleaning, when done properly (which it most often is not) can clean a carpet fairly well. Our process was designed to be the next "step up" in carpet care. It has been around for over 10 years, however in the North East change comes slow. Also, after spending the last 30+ years of cleaning with steam, and investing hundreds of thousands of dollars in your equipment, when something new comes along that works more effectively and is less expensive, you'd be a little hesitant to change over too. But for now, let us ask you ... There are fast food restaurants on nearly every major street corner. Does this mean that fast food is the most healthy alternative for your long-term health? Don't see your specific question addressed here? No problem!
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